Buckup Store is committed to customer satisfaction and offers a straightforward return and exchange process. This policy outlines the conditions under which you may return or exchange products purchased from our store.
Eligibility for Returns and Exchanges
Customers may request a return or exchange for products that are defective, damaged, or incorrectly delivered. Products must be in their original condition, unused, and with all original packaging, tags, and accessories intact. Returns or exchanges requested after seven days of delivery may not be accepted.
Return and Exchange Process
To initiate a return or exchange, please contact Buckup Store within seven days of receiving your order using the contact information provided below. Provide your order number, a description of the issue, and, if applicable, photos of the damaged or incorrect items.
Return Shipping
Customers are responsible for the cost of return shipping unless the product is defective or the wrong item was delivered. We recommend using a reliable courier service with tracking to ensure safe return of the product. Buckup Store is not responsible for items lost in transit during the return process.
Refunds
Once your returned product is received and inspected, Buckup Store will process a refund to your original payment method. Refunds typically take three to five business days to appear in your account depending on the payment provider. Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
Exchanges for the same product or a replacement item will be processed after the returned product is received and verified. If the requested replacement is unavailable, Buckup Store may offer a refund instead.
Non-Returnable Items
Certain products may not be eligible for return or exchange, including personalized or custom-made items. Such exclusions will be clearly mentioned on the product page at the time of purchase.
Changes to This Policy
Buckup Store reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Information
For any questions or concerns regarding returns or exchanges, please contact us at email: buckup.pk@gmail.com or phone: +92 314 4269662.